Customer Care Charter

• To supply a comprehensive range of products and services of a quality and value which are continually ahead of those provided by our competitors.
• To continually analyse our own business model to identify weakness and to improve our competitiveness and service levels to our customers.
• To continually analyse our own business model to minimise the impact of our activities on the environment.
• To maintain strong supplier links in order to facilitate continuity of products price and quality for our customers benefit.
• To listen and understand the needs of our customers in order to deliver a personal solution to each through refined stocking, custom delivery and personal account management.

• We will endeavour to answer the phone promptly and route your call effectively to the right person to provide your requested solution.
• For service reference, you will be furnished with the name of the Jespers colleague you are speaking.
• We will deal with your verbal, written or electronic correspondence promptly and efficiently.
• Our service aim is to deliver all stocked supplies to the required delivery address nationwide next working day.
• We will endeavour to communicate any delivery issues that will fall outside our next day service policy due to stock shortfall or specialist nature by return.
• Customer complaints will be formally logged in writing, noted by the board and acted on under the supervision of our location customer service managers.
• If a complaint is not dealt with to the satisfaction of the customer, please write to the location director via our location customer service manager.

Click here to download a version of this statement in MS Word.